Ways to Submit an Appeal
Patient Support Service: +7 777 220-16-55 — for service quality issues and complaints.
Email: almaty_gp2@mail.kz
In Person: at the polyclinic reception desk or during an appointment with the administration (see citizens’ reception schedule).
Portal eOtinish.kz — the official portal for submitting appeals to government bodies and organizations.
What to Include in an Appeal
- Full name and contact details for a response
- Subject of the appeal: complaint, suggestion, or appreciation
- Date and circumstances of the case, if it concerns a specific visit
Submit an Appeal Online
Appeals are reviewed by the polyclinic administration. The official time limit for reviewing citizens’ appeals is established by the legislation of the Republic of Kazakhstan; when submitted through eOtinish.kz, the review period and status of appeals can be tracked in the portal’s personal account.